Refund and Returns Policy
Effective Date: October 24, 2024
At NexiroInsurance, we are committed to ensuring your satisfaction with our badminton equipment. If you are not entirely happy with your purchase, we are here to help with our refund and returns policy.
1. Returns
You have 30 days from the date of purchase to return an item. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
We require a receipt or proof of purchase to process your return.
2. Refunds
Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [insert processing time, typically 5-10 business days].
- Partial Refunds: In certain cases, partial refunds may be granted for items not in their original condition, damaged, or missing parts not due to our error.
3. Late or Missing Refunds
If you have not received your refund after the standard processing period:
- Check your bank account again.
- Contact your credit card company, as there may be a delay before the refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at info@nexiroinsurance.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@nexiroinsurance.com and send your item to: 4769 Rosebud Avenue, Hollywood, Florida, United States.
5. Shipping
To return your product, you should mail it to:
NexiroInsurance
Address: 4769 Rosebud Avenue, Hollywood, Florida, United States
- Shipping Costs: You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Trackable Shipping: For returns of items over [insert value, e.g., $75], we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of goods are exempt from being returned, including:
- Gift cards.
- Customized or personalized badminton equipment.
- Used items or items damaged by the customer.
7. Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us at:
NexiroInsurance
Address: 4769 Rosebud Avenue, Hollywood, Florida, United States
Phone: 870-467-0051
Email: info@nexiroinsurance.com
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